[Resolved]  Reliance Communications Limited — CHARGING ON IMPROPER AND FRAUD MEANS

Address:

Visakhapatnam, Andhra Pradesh

I BAJARANG JAKHAR HAVING RELIANCE CDMA PREPAID MOBILE CONNECTION NO [protected]. FOR LAST 5 TO 6 MONTHS I CAME ACROSS WITH INSTANCES WHERE IT IS INDICATED BY CUSTOMER CARE REPRESENTATIVES AS IF THEY ARE INSTRUCTED TO MINIMIZE REGISTERING COMPLAINTS. WRONG INFORMATION ON RECHARGE OFFER OF 23 INFORMING ALL STD CALLS @ 35Ps/Sec WHEREAS LANDLINE CALLS ARE BEING CHARGED @ 90 Ps/Sec CUSTOMER CARE NOT CONSIDERING IT AS A COMPLAINT SUGGESTING IT AS CHARGES AS PER OFFER.. WHEREAS DESPITE OF CONFIRMATION CUSTOMER CARE INFORMED ME THAT ALL STD CALLS WILL BE CHARGED @ 35 Ps/Sec BEFORE RECHARGE AND AS WELL AS BEFORE LODGING MY COMPLAINT. ?????????IF THE CUSTOMER CARE REPRESENTATIVE IN ITS FIRST HAND CAN REJECT CUSTOMERS GREVIENCE NOT REGISTERING IT FOR FUTURE RECORDS AND FOR SUPERIORS FEEDBACK. ????????IF RELIANCE COMMUNICATION IS NOT RESPONSIBLE FOR THE INFORMATION PROVIDED BY ITS CCR. ???????? THIS NOT FIRST INSTANCE, I AM FORCED TO RISE TO THIS SITUATION BY REPEATED AND NON RESPONSIVE BEHAVIOUR. REGARDS, BAJARANG JAKHAR, [protected] AT VISAKHAPATNAM, ANDHRA PRADESH