[Resolved] Reliance Communications — Balance deduction for caller tune following each recharge,despite repeated reminders | |||
I would like to enquire why after every recharge i make, there is an automatic download of a caller tune with an immediate deduction of balance.Despite repeated complaints to the customer care @ 198 and *333 this matter is notbeen solved.For a recharge of Rs 100 i end up losing some 10 to40 Rs on every recharge. I usually do an easy recharge up to five times a month and these downloads and deductions happen immediately within 12 hrs of the recharge made. The value deducted most of the times is not returned. Every time i have to ask the customer care to deactivate all such plans which ever if at all present.Desite deactivating DND and all other features and repeated reminders to the customer care I am still unable to find a solution since the the remedy is a temporary one uptill the next recharge. No i am afraid to make a recharge to my reliance GSM prepaid because the very next day a song starts playing in a phone which is official and which does not permit such things. I am seriosly planning for a mobile portability to opt out of Reliance Prepaid GSM becuse of this menace. Since I am having this number in my visiting card it is difficult for me to switch over to some other network. Kindly suggest solution for this since i am sick and tired of reliance caller tune service, with false assurances from the customer care that your complaint has been taken and things wont happen in future. Regards Sp Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance GSM — reminder 5- balance deduction and solution not given
reminder5- solution not given by relianceThis is again and again inform you that i am using reliance gsm no.[protected] since a long time.i am suffering from continuous balance deduction from my account.whenever i recharged my account the balance becomes 0.i have complained many times to stop the service which is going on my no. but the solution is not given by rcom also.once i got rs 18/- refunded but on the same day all the balance is again deducted from my account.so reliance is harassing me since 15 days.i am not able to call anywhere because whenever i recharged my account the balance is automatically deducted from my account.plz plz plz provide me the proper solution by stopping tha particular service from my no. and also provide me the full refund which is wrongiy deducted from my account.
thanx
ashwani