Reliance Communications — Message pack and unlimited pack not working

Address:

Thiruvananthapuram, Kerala

1.) I have recharged Rs. 599 unlimited pack on 31.12.2012 which shall be valid for 30 days. As per this plan i can avail 4000 minutes of Reliance to Reliance unlimited call and 30 min per day free on other network. What i noticed on 10.01.2013 ( earlier same thing might be happening) that reliance to reliance call is getting charged. I complained for this several time to correct this and refund the charged amount. After every complaint, I was assured that everything will work fine but to my utter disappointment, problem has not been solved yet and Reliance has refunded only a meager amount. (Ref: complaint Nos[protected] on 10-Jan-2013,[protected] on 13-Jan-2013,[protected] on 15-Jan-2013, [protected] on 17-Jan-2013,[protected] on 17-Jan-2013 and[protected] on 19-Jan-2013). This is frustrating and torture for a customer and unprofessional behavior on the part of Reliance.

2. SMS pack is getting automatically activated ( I dont know how?). Instead of message pack being activated on my mobile, i am getting charged Rs. 1.50 for every message. Same complaint i have lodged ( ref above mentioned complaint number) and asked customer care to verify whether sms pack is active or not. Customer care verified that sms pack is active then i can't understand that how balance is getting deducted now also, even after so much complain.

I have mailed this to president of the service department of relaince and reliance kerala appellate authority also. I got a assurance response for action only from appellate authority but my problem is still persisting. Customer care has closed every complaint request but problem is there. What is then point of closing the complaint.

Kindly look into these matters quickly or i have to knock the door of higher forum.