Reliance Communications — Messed up Termination

Address:

Pune, Maharashtra

Got two postpaid connections([protected] & [protected]) from Reliance Comm, J.M road, Pune branch on the 22nd of June 2011 while paying a deposit of Rs. 500 which I paid via my Credit Card.

In Jan 2012 I went to the branch to get my connections terminated, for the first two times I was sent back and asked to come again, both the times the reason given was "the systems are down".

I came back the third time (30th of Jan 2012) and was shocked to find out that my deposit amount was not reflecting in there system. The branch manager (Mr Pankaj) said that these kind of mistakes do happen some time and asked me for the credit card transaction details which I had made to pay the deposit amount.

I provided him with my credit card statement clearly showing the transaction. He came up with a final settlement amount of Rs 1798 deducted the deposit amount from this and asked me to pay Rs 1298. He gave me an acknowlwdgement reciept for the termination request for both my connections.

Everything seemed to be settled but to my surprise they sent me my Feb 2012 bill. I went to the JM road branch again to question this and found out that they had messed up the termination requests.

The termination was filed in for only one of my numbers and the other was still active and hence the bill. They accepted the mistake and filed in for the second termination request.

Thinking that all is taken care of was a mistake when the March 2012 bill popped up includind the late fee charges as I did not pay my Feb bill.

Since then the reliance people have been calling me almost twice per week. They also visited my home asking for the amount making me feel like a criminal. I explained the complete situation to each and every one of them. This was of no use and the phone calls kept on coming in.

There legal department contacted me on the 9th of April and I explained them the complete story and provided them with all the requisite documents. But not to my surprise, nothing changed the phone calls and the SMS's are still flowing in.

All this has lead to a severe mental torture.