[Resolved]  Reliance Communications — Deactivation of Services

Address:

Thane, Maharashtra

Dear Sir / Madam,

My name is Harsha Doshi and my number is [protected]. I am using 1 prepaid connection from last 3 years and 2 postpaid connections from last 7-8 years without any problems. Hence I took 2 new connections of GSM reliance on[protected] from reliance web world at Mira Bhayander Road. Even after submitting documents many times and after the verification is been done, our numbers get disconnected every week mentioning that there is documentation or verification problems.I HAD LODGED A COMPLAINT ON JAAGO GRAHAK JAAGO ON 12TH OF JANUARY 2012 and I had received a call from Reliance Customer Care senior executive and she gave me email id - [protected]@relianceada.com & gsm.[protected]@relianceada.com and had assured that henceforth I will not face this problem on 14th January 2012. Today is 18th January 2012 and again the same problem. My both the numbers have been disconnected and on calling customer care no. 198, I have been told that address verification is negative and hence my phone is deactivated and will be activated only after I submit my documents at the web world from where I had taken the connections.on insisting to talk with a senior customer care executive, the executive whose name was Dilip, disconnected the phone. I called 4 times on 198 and all the 4 times, Dilip attended the call and disconnected the calls saying kya yaar fir wohi aurat hai????? Ultimately my husband called from my other number on 198 and then he was told that no senior executive was available????!!! WE ARE FED UP OF THIS NONSENSE EVERY WEEK FROM LAST 2 MONTHS. Please advise and help us in the matter.

Harsha Doshi
[protected]