[Resolved]  Reliance Communications — Misleading information on website about plans.

Address:

Hyderabad, Andhra Pradesh

On 30th September 2013, I have recharged with Rs. 101 to avail a pack of "15000 Local / STD Secs Free valid for 30 days" (as written on the website) from the website "www.rcom.co.in" which is website of reliance communication. After recharging the pack I will have a balance of 15000 seconds. Now for any call, my balance shall be deducted by seconds I have talked on that call, but for every call, be it 2 seconds or 60 seconds, My balance is deducted by 60 sec. Upon calling Reliance customer care (One Ms. Sumalatha) on 1st Oct 2013 at 01.48 pm, I was told that my basic plan is 75 Ps./ min hence I am being charged on per minute basis. I would like to inform that this 75 Ps./Min is the company's basic plan if a customer is not using any special tariff pack. So if a customer puts in a pack of 15000 sec, he should not be charged for a minute. If they can not provide an offer to all customer they must put it on the website. Also it is clearly mentioned on the website that this pack is valid for 30 days (See attached website screen shot) but I was told that it is valid only for 15 days. It is nothing less than cheating the customers. I request you to take stern action on these erring service providers.