| Address: | Mumbai City, Maharashtra |
I, Mrs.Sudha Mhatre, am user of Reliance CDMA Number [protected], registered under name of Mr.Krishna Rane, my brother. I received a SMS yesterday from 51234 at 21.40hrs saying "Your subscription to Ringtone Pack has been renewed at Rs.15.00 for 15days." I checked my balance and found that Rs.15/- has been deducted from my main balance. I immediately called on Helpline number *333 & the reply I got was that I have subscribed for a ring tone on 24/5/2010 & that this was the renewal charges for that ringtone. Firstly I have not subscribed for any ringtone, secondly there is no extra ringtone in my mobile, so why should I pay Rs.15/- for something that I have not used & I have not asked for? The Helpline number refused to take down my complaint & also said that I cannot get a refund, I can only ask that this service be unsubscribed. This is not the first time that I am having problems with Reliance regarding ringtones & caller tunes. Last year also I had a problem and the same reply was given, that time I let it go & unsubscribed the callertune, but I am not going to remain silent this time. Why is Reliance stooping to such low methods to make money? I want a refund of my money this time & I will also approach the Consumer Court , if necessary. Hoping for a favourable reply at the earliest.
Sudha P Mhatre
[protected]
Email i.d. [protected]@rediffmail.com Was this information helpful? | 
All you need to do is first call customer care and explain the problem.Make sure that you take the complaint no. from them. You can wait for 3 days to get the issue resolved. If you still facing the same problem then send an email to the Reliance Nodal Officer and Appealete Authority marking a CC to TRAI officer.Do mention the complaint no. I'm 100% sure Reliance will reply back to you with a solution to your issue. Believe me, I have done this several times. Without proper escalation, these people simply dont do their job properly.