[Resolved] Reliance Communications — Misleading & giving false assurances in writing & cutting talk time for service not subscribed by me on my cell

manojvagal

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

An amount of Rs 51 has been cut twice for 'MBBP51' on my prepaid card for GSM phone number [protected] although I had never subscribed for it. When it happened for the 1st time, I immediately had a talk with Rcom call centre & had the subscription cancelled with immediate effect. Refund was refused. But Rs 51 was debited again at 01.09 am on 13Feb2011 as renewal towards 'MBBP51' even though the basic subscription was cancelled and the fact confirmed in writing vide email by Rcom. This has been happening after every 15 Days - an attempt is made once in every 15 days to cut Rs 51/- from my balance. But they are unsuccessful as I keep the balance below that amount. A complaint to the Nodal Officer & Rcomappellate authority has fallen on deaf years.
What do I do now.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shib

from Kanpur, Uttar Pradesh

Reliance GSM is not at all catering to its customer's needs. Even I was also deducte twice for Rs 51 from my balance. I cancelled the plan on first occassion but again it was deducted for the second time.I called Customer Care several times but failed. Now I am really frustrated and I have opted for Number Portability. Thank God atlast I am rid of this weired service.

Reliance GSM will soon meet its doom if it continues to do these kinds of acts.

Rhyyme Jasuja

[protected] - this was happened with me also today is the second time deduction of rs. 51 took place... Customer care has deactivated but m recieving sms " request could not be registered " i dont whats their problem ...