Reliance Communications — Deduction of balance even at missed call

Address:

Thane, Maharashtra

Dated 23.11.11 i called an international number in UAE through my mobile number mentioned at last.
Call was not received by another party, however Rs.10/- per min was deducted.
This has happened couple of times, i had already complained to customer care 198 about this issue and they always reply call was made and received by another user.
Also, they denied to make any complaint as they dont have data for 23.11.11.
And my DND service is active for my mobile number but then too i get promo SMS from reliance.
Few days ago, reliance deducted Rs.30/- for some VAS but later on complaining to customer care, Rs.30/- was credited back.
My mobile number is [protected]