[Resolved]  Reliance Communications — misguided by customer service

Reliance GSM — Misguiding

Respected sir,



My name is Rajnish kumar Ravi and my mobile nos. are [protected] and [protected]. I recharged my account of the no. [protected] with Rs 496/- and before doing it I spoke to customer care 2 times with the number [protected] and the customer care exe. told me that I will get facility for free std calls on any Reliance smart connection mobile number. Now after recharging my account I am not getting the facility for std. Now the cust. care exe. of reliance is telling me that it is free for RTO circle when I have not been told. I have clearly asked them that is it free on any std smart no and they told me that yes it is free for any std smart no. Now they are charging me Rs 1.30 per min and when I am talking too cust care exe. then now they are explaining me about RTO and and they are transferring my call again n again to senior cust care exe. where no one is picking up the phone and no one is willing to solve my problem. I have recorded the whole conversation of this time when they are passing my call to senior CCE and no one is listining to me. this time I called them with the no [protected] and I spoke with Mr sanjay jaiswal regarding this problem.



So this is my humble request to you to please take appropriate action regarding this problem. I'll be thankful to you.



Your sincerely,

Rajnish kumar ravi

Reliance prepaid is automatically subscribing me to paid services without me asking me...

Hi,
[protected]/22 its my reliance prepaid no.and Reliance prepaid is automatically subscribing me to paid services without me asking for it. Example of services they subscribed me to:Cricket and other pack like caller tune, and other 2 sms pack. when i m tried customer care no. its always says the line is busy call u later, and their SERVER was down, monthly 30th rs. are cut in my balance as many times, and Customer Care said that it is ur side fault.
how u said that when mobile is switch off and any subsciption pack is automatically activated by my side, i think that any GHOST is in my mobile, i also think that GHOST services is automatically activated in my SIM, So plz anybody can't purchase RELIANCE SIM due to begarness of RELIANCE company, it totally fraud company.
I think that Reliance was cheated his customer, i personally think that all u r going to other Service provider urgently.

thanks lots for doing very frusted service to Reliance Telecom..
Tapash