Reliance Communications — Discontinue of Service Without Intimation

Address:

North West Delhi, Delhi

Complaint against my Broadband No # [protected]

I had purchased a reliance broadband connection from Patel Nagar Branch, & there was customer careoffice he offered me a plan Rs 500 /- per Month for 30 Mins. he didn't told me about 500 + service tax. &

One of my complaint Last month my bill was generated Rs 637 (551 Current Month + balance for last bill) I paid only Rs 500 & 137 was balance. I was not aware that if I don't paid fully amount my broadband connection will be disconnect. & on 30 Aug my connection was disconnected due to non payment of bill. & no body was intimated for that my connection will be disconnect. I didn't recd any call, email, sms. on 1 Sep 10 I call to customer care why the connection was disconnected without any intimation, I was frusted & I requested to customer care for discontinue of my broadband. I was surprised that customer care office didn't retain me on dat time. after 6 days on 6 Sep 10. I called to customer care for pay the balance & continue the service a customer care officer told me that the connection will be activated with in 3 hrs. I paid the bill Rs 137 at 12 : 00 nearby, & after some time a CCO called me on my cell for my payment & she told me connection will be continue after some time. they didn't tell me dat after discontinue the service, service will be activated by Reliance Web World. I was shocked when I connected my device at 7 PM when braodband was again not working.

I called to customer care there was Mr Mangesh. & Nishant, both are told me the broadband would be activated when I will visited the Web World. I don't have sufficient time for visit the Branches, I am working in MNC & you already aware of working hours of MNCs. I am very upset for these type of services from Reliance.

every one was misguided me, & I don't know Reliance Service would be very cheap,

Rajesh Sharma
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