[Resolved]  Reliance Communications — Non Resolution of my request for conversion of my phone from Postpaid to Prepaid

Address:

Raipur, Chhattisgarh

Iam having Phone no.[protected] of Reliance CDMA from 2 years. On 4th july I submited an request application for converting my phone from POSTPAID to PREPAID with the required documents like I/D proof, Address proof and Photo.I also deposited balance due amount asked by the dealing staff. on my request I got a message from reliance that my request has been registered and my service request no is[protected].After 5 days I received a message again from reliance office that they have closed my Request after resolving my complaint. Again on my contacting reliance cust. care , their call centre Executive intimated that my connection is still POSTPAID but my service request has been closed.She also suggested me to take the matter with local Raipur Reliance office,but local people are not giving any responce to my prtoblem.

Science I am in conversion process I cannot make calls from my phone also. In present situation i cannot use the phone and still my connection is POSTPAID for which Reliance will give me a Bill also for my non useing period.

Now I request to look into my problem and arrenge resolution

With regards,


Sunita Jain