[Resolved]  Reliance Communications — Not able to send sms-[protected]

Address:

Chennai, Tamil Nadu

My phone no. is [protected]..i have 42rs sms pack activated in my phone and I am not able to send sms for the past 2 days. I called 198 but they told me that my sms service is barred because of bulk sms but I never sent any bulk sms to any one these days. Infact my cell just allows me to send 20 sms at a time that also i never did. At the most I would have send 1 single sms to 3 4 ppl at a time. I dont think I have activated this pack so that my sms service will be blocked and I wont b able to send sms. They told me I would receive a call from CCR in 48hrs. Its more than 48hrs and still neither I received any call nor am I able to send sms. I tried calling 198 but it is not going through since morning. I read about the TRAI rule also about bulk sms and it is clearly mentioned that over 200 ams with the same text is sent then it will be bared but thats not my case. I also read that that over 100 sms 50paise extra for a sms would be deducted even thats also not my case. I didnt understand why my service is being blocked. I activated this pack of 30days of which if I am not able to send sms for 2 3 days whats the use, that too for no reason. I just want to say if you dont improve your customer handling department reliance is already going down it will go further. Already sms service is not used by many and if such a thing happens it will totally die. I request you to kindly attend my case