Reliance Communications — Not attending to Complaints regarding Dead Phone

Uday Bhat

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

We have Telephone no. 32523512 at Walkeshwar Sri Kashi Math which is a Math cum Temple at Banaganga, Walkeshwar, Mumbai - 400006. The phone is dead since 15th June 2013. We had given a written complaint on 18/6/13 to their centre at GrantRoad and the complaint no. provided to us was[protected] dt. 18/6/13. One Mr. Vijay attended on 21/6/13 and another named Saritha attended on 2/7/13 only to inform us that as there was no Tower in the Vicinity it would not be possible to restart the service. If that is so, then why are they raising monthly bills regularly? We have been paying the bills hoping that the service will restart. Is it ok if we stop payments till we get the service back?

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Reliance Communications customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that your concern is about to resolved by this coming Monday.

Regards,

RCOM Care