Comments
Hi Sir/Madam,
This is Tojo Thomas from Bangalore. I have requested for Internet Broadband connection on July 2012 from Reliance Communication. The representative collected Cheque and Other verification documents from me. Next day, the technical person (Mr. Amit, I believe that his name, not sure.) after testing, he confirmed that; they can't provide connection due to non-feasibility. I have contacted the representative and ask for return the cheque and other documents. He said it will take few days for that and they won't put the cheque for collection. Again after few days, I have contacted the reliance office for the cheque, They confirm me that I can withdraw the amount from the account as they can't provide the connection. Then only I have withdrawn the amount. The second day, after withdrawing the amount, they have put the cheque for collection. It cause a insufficient pay and a penalty of 300 RS/- to me. Later on I have instruct the bank to cancel the issued cheque with this reason.
I haven't received any broadband connection from Reliance due to non-feasibility (lack of net work coverage). Technical people (person who did feasibility test) as well as reliance people confirm that they can't provide service. Why should I pay a consideration for something, which I haven't benefits or received?
From that day, I'm frequently contacting reliance office and customer care to solve this issue. Every time they say will send the details to clear this issue and never get back to me. Now the company has sent me a notice (Ref No: UM/DEC/OSC/2821, Date 11.12.2012 from an advocate to pay Rs.2247 + notice fees (Rs. 500), threatening to take civil and criminal proceedings against me for the service that I never get and used.
I have received the legal notice on 26th December and tried to contact the advocate and reliance office. On 2nd January 2013, I have visited the reliance office personally and met Mr. Uday Yadav, Account Manager, Enterprise Business, Reliance Communications. He said will be sending the confirmation mail to solve this issue. But only response that I received is some procedure chat between the employees. I also send mail to "[protected]@relianceada.com" which is provided by customer care people. On 29th December 2012, one Mr. Amol Gonbare, Officer - Customer Care, Reliance Communications Limited, replied; asking Scanned copy of Legal notice in PDF format and I send it on the same day itself. After that, I haven't received any response from them till today. I also tried to follow up on the same mail.
Legal Notice says these;-
"You have availed the said services from our client" and "The Said services were provided by our client"- I haven't receive any connection or service of Reliance Broadband. Why should I pay a consideration for something, which I haven't benefits or received?
"You have failed to pay the said dues in spite of repeated requests and reminders from our client" - From July 2012, I'm receiving calls to pay the bill and I'm contacting frequently reliance office and customer care to solve this issue (unprovided service). Here who is acting irresponsible?
Reliance Account number (as per the notice): [protected]
I also tried to reach the Advocate (who sent notice): R S Umesh[protected] /[protected][protected]@gmail.com). But haven't receiving any response.
I request the forum to help me in solving this issue.
Regards
Tojo Thomas
This is Tojo Thomas from Bangalore. I have requested for Internet Broadband connection on July 2012 from Reliance Communication. The representative collected Cheque and Other verification documents from me. Next day, the technical person (Mr. Amit, I believe that his name, not sure.) after testing, he confirmed that; they can't provide connection due to non-feasibility. I have contacted the representative and ask for return the cheque and other documents. He said it will take few days for that and they won't put the cheque for collection. Again after few days, I have contacted the reliance office for the cheque, They confirm me that I can withdraw the amount from the account as they can't provide the connection. Then only I have withdrawn the amount. The second day, after withdrawing the amount, they have put the cheque for collection. It cause a insufficient pay and a penalty of 300 RS/- to me. Later on I have instruct the bank to cancel the issued cheque with this reason.
I haven't received any broadband connection from Reliance due to non-feasibility (lack of net work coverage). Technical people (person who did feasibility test) as well as reliance people confirm that they can't provide service. Why should I pay a consideration for something, which I haven't benefits or received?
From that day, I'm frequently contacting reliance office and customer care to solve this issue. Every time they say will send the details to clear this issue and never get back to me. Now the company has sent me a notice (Ref No: UM/DEC/OSC/2821, Date 11.12.2012 from an advocate to pay Rs.2247 + notice fees (Rs. 500), threatening to take civil and criminal proceedings against me for the service that I never get and used.
I have received the legal notice on 26th December and tried to contact the advocate and reliance office. On 2nd January 2013, I have visited the reliance office personally and met Mr. Uday Yadav, Account Manager, Enterprise Business, Reliance Communications. He said will be sending the confirmation mail to solve this issue. But only response that I received is some procedure chat between the employees. I also send mail to "[protected]@relianceada.com" which is provided by customer care people. On 29th December 2012, one Mr. Amol Gonbare, Officer - Customer Care, Reliance Communications Limited, replied; asking Scanned copy of Legal notice in PDF format and I send it on the same day itself. After that, I haven't received any response from them till today. I also tried to follow up on the same mail.
Legal Notice says these;-
"You have availed the said services from our client" and "The Said services were provided by our client"- I haven't receive any connection or service of Reliance Broadband. Why should I pay a consideration for something, which I haven't benefits or received?
"You have failed to pay the said dues in spite of repeated requests and reminders from our client" - From July 2012, I'm receiving calls to pay the bill and I'm contacting frequently reliance office and customer care to solve this issue (unprovided service). Here who is acting irresponsible?
Reliance Account number (as per the notice): [protected]
I also tried to reach the Advocate (who sent notice): R S Umesh[protected] /[protected][protected]@gmail.com). But haven't receiving any response.
I request the forum to help me in solving this issue.
Regards
Tojo Thomas
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22891
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care