[Resolved] Reliance Communications — False instant recharge

binay12

from Mumbai, Maharashtra

Address:

Odisha

Hi,

I followed "http://myservices.relianceada.com/ImplWLSStoreRechargeAction.do" website to rechare a 55 topup on 09.11.2010 expecting the talk time I will get as below

MRP (Rs.) 55
Admin Fee (Rs.) 2
Service Tax (Rs.) 5.14
Regular/Core Talktime (Rs.) 47.86
Total Talktime (Rs.) 47.86
Rules Applicable only for AP, BR, CL, CN, DL, HP, HR, KL, KT, MH, MP, Mum, OR, PB, TN, WB

But after recharge I found only 55 talktime as a promo balance for 7 days valid. I talked to customer care but they replied may be the content of website is old one, our recharge is correct etc etc....

Customer care refused to lodge a complain and still the same recharge is available in the website to make people fool.

+1 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sushilkumarmishra

from Agartala, Tripura

I have recharge 149 twice, my last recharge was active till 17th march, 2011 and when i recharged it for 3rd time i got conformation msg but i was not getting any benefit of that plan, then i called to customer care they told me that the plan was closed on 12th march so u will not be benefited . Then my question is that even after close of that offer how i have got the conformation msg and where the value of my Rs149 is. I request to Reliance to solve the matter otherwise i will be forced to take further steps. my no is [protected]. Many times i have been also charged for things not done by me,
I have given complaints to the customer care of RELIANCE but got any benefit, so i request to do the favor to me

SUSHIL KUMAR MISHRA
PH. NO. [protected](Reliance)

shail2810

from Mumbai, Maharashtra

Reliance — false recharge

I bought a new reliance sim and did a recharge of Rs. 594 through my local retailer. This package was supposed to give me 1800 min Reliance to Reliance free. however this package is not working and money is being deducted from my account for calls i make.I registered my complaint to reliance customer care many a times through my phone and also wrote a written online complaint. however till now i have received no information from the company regarding my complaint. the company representatives where supposed to give me a call within 24hrs both for the online and on phone complaint as was told to me by the customer care, however i have failed to recieve any such call till now. it has already been 10 days since i have been trying to resolve this problem