Reliance Communications — Outstanding Complaint No.[protected]; Mobile No.- [protected] (Prepaid-GSM-Baroda)

Address:

Vadodara, Gujarat

The above mobile number is subscribed to 1p sms pack since Nov'2009 and the said scheme is auto-renewed every month (30 days). However, on 4th Feb 2013, there was balance deduction at normal rates (i.e. Re. 1 for local & Rs. 1.5 for national sms) for several sms sent on the said date.

A complaint regarding this was registered on 05 Feb 2013 after various efforts by calling on the toll free number 198 and I was assured that the complaint will be resolved within 2 working days (Complaint Serial No.[protected] and the excess amount deducted will be refunded.

However no refunds have been made till date. Every attempt to enquire about the complaint remains futile as every time I am told that either the system upgradation is going on (so no information can be provided) or the processing is still on.

Further, on 20th Feb 2013, again deductions of more than Rs. 90 were made at normal rates for sending several sms and the worst part was that the customer care representative refused to register the complaint on the pretext that one complaint is already pending for the said mobile number [Call log- (i) 22:37 on 20/02/2013 & (ii) 23:09 on 20/02/2013]. I have wasted several hours on calling and getting connected to the customer care but to no use.

I therefore request you to kindly look into the matter and do the needful so that there be no need to escalate the matter further.