[Resolved]  Reliance Communications — Overcharging issue although no network

Dear Sir,
This is to inform you that I have been a Reliance Netconnect Broadband+ gold customer from 12/09/2009 onwards. My reliance datacard number is [protected]. My plan is Rs.500 for 3GB. My billing cycle is from 14th of any month till 13th of next month.
On 17th Feb'2013 I shifted from Munirka(South Delhi) to Greater Noida(Sector-Delta1). From 14th Feb till 16th Feb when I was in Munirka I faced no network problem and was getting full broadband speed. But from 17th Feb when I shifted to Greater Noida I was getting ZERO network on broadband as well as on 1X network modes. On 18th Feb I registered a complain (Complain#[protected] with customer care. After 24 hours the report that came in said that "Network team weak coverage area issue - Our network is running at optimum level on the mentioned location it cannot be enhanced further for this location.".
I also interacted with the reliance team on this issue regarding waiver and was told that I will get waiver from 17th Feb till the time the issue gets resolved. My Interaction ID is [protected]. I waited for a few more days and was in constant touch with your customer care and they repeatedly told that for this region the issue will never get resolved and if needed I can terminate the connection.
On Feb24'2013 I terminated my connection (Service Request#[protected]. During this interaction I was harshly told by one of the senior customer care associate that "Even if it is a fault from our end I will have to pay the full amount from Feb17 till the time the connection terminates and no waiver will be given.". Is this the language that they should have used while talking to a customer ?
Now the bill has been generated ( Relationship No. : [protected] , Bill No. :[protected] and it mentions that the amount that needs to be paid is Rs.341. I want to bring to your notice that the amount that needs to be paid for Bill No.[protected] should be Rs.61 and not Rs.341. It has wrongly been calculated and when I went to Reliance Web World even they are harshly talking to me and are threatening to pay the amount asap and threatened that things will go very bad at my end if not paid this amount. Shame on Reliance for such a customer support for a person who has been a Reliance Netconnect Broadband+ gold customer from 12/09/2009 onwards.
I want to make it very clear that I will pay only from Feb14-Feb16 and why should I pay from Feb 17 onwards when I am getting a zero network and this is not my fault but a fault from your end. My issue is that the bill should be calculated on a pro-rata basis for a period from Feb14-Feb16 only.Total number of days for the billing cycle Feb 14'2013-March 13'2013 = 28 Days). According to my calculation it should be : Rs.(500/28) = Rs.18 per day. Total bill excluding service tax = (18 x 3) = Rs.54. Service tax = 12.36%. So total bill after including service tax amounts to (54+7) = Rs.61. Rs.61 will be the amount that should be paid and not any other amount because the biggest question here is that "Why should I pay any amount from Feb17 onwards if it is not a mistake from my side and I was getting Zero connectivity.".
This complaint was further escalated to Reliance appellate office by writing them an email twice (Rcomappellateauthority.[protected]@relianceada.com) dated Feb26 and Apr07 but got no response from their side. I also requested them to provide me my complaint docket no but have not got the same.
So please look at this issue and resolve it at the earliest.

Thanks & Regards
Pankaj Srivastava.
Reliance datacard# [protected]