[Resolved]  Reliance Communications — Pathetic service, non responsive and non cooperative attitude, Customer harassment.

Address:

Bangalore, Karnataka

Hi,

I had bought a Reliance Netconnect USB device with a plan where I paid three months of rental charges in advance, in the month of September 2011.

I had complained RCOM regarding their disruptive and poor service of the device and software used, for two times.

At one instance, I got a call from RCOM during the month of October-November, for a feedback about the device and their service. I explained them all the glitches and informed them that it is really hard to use their service because of poor network coverage, poor performance of software being used to connect to the internet through their USB device, ultimately I ended up with frustration using their device.

In the month on December (27th Dec,’2012) I migrated to Noida, during first week of january, I observed the services again because of my changed geographic location, but still there was no improvement in the services ultimately, I decided to completely discontinue the use of the device.

On 15/14 February, logged a complaint to RCOM customer care, for discontinuing the services for my device.
On 16th/17th Feb, I paid some 200 Rupees against the usage charges for the device, for the month of February.

Later on I got the bill of amount Rs:984.18, it includes the rental charges for the whole month of January, wherein I did not use their device and services at all.

I told them on the email communication, that I ‘ll only be paying the amount only for the time for which I have used their services and not for the full month, because there was no action taken on any of my repeated requests to enhance the software or change the device which I was using.

They did not revert to me with any solution or did not tell me about what all are my usage charges and what all is the rent amount included in the bill of Rs:984.18
and without any prior intimation they issued a Pre Litigation in my name.

However, I have replied them, that appearing for this Pre Litigation is not feasible for me as I am out of the state. This is the way RCOM is harassing their customers, with poor services and on top of that, legal notices without intimations or efforts to settle the disputes.

Following is the copy of the letter RCOM issued in my name:
++++++++++++++++++++++++++++++++++++++++++++
DISTRICT LEGAL
SERVICES AUTHORITY, BANGALORE URBAN
PLC NO: 127822
Date: 26/08/2012
“To,
NAME/ADDRESS: SUPREET SINGH/ADD1:NO 8 DOLPHINI PLAZA 3RD CROSS ROOM NO 4
1ST FLOOR CHINNAPPA LAYOUT,KAMMANAHALLI MAIN ROAD BANGALORE,BANGALORE,
PIN:560084
Sub: Pre Litigation Dispute between M/s. Reliance Communication
Infrastructure Ltd. And yourself with respect to Non-Payment of Service
Charges due.
The Applicant, M/s.Reliance Communication Infrastructure Ltd has requested
this Authority to take up the same matter for amicable settlement through
conciliation before the Lok Adalath. Therefore, the Lok Adalath has been
constituted for settlement of the Pre litigation case.
There, you are hereby directed to take the notice and appear before this
Pre litigation Lok Adalath PLC Sitting No:155/2012 on 30.08.12 (THRUSDAY)
between 11:00 a.m. and 3.30 p.m. at the Office of the Deputy Registrar,
City Civil Court Complex, Basement , Behind Cauvery Bhavan ,
Bangalore-01.
To the Notice:
1.The said Notice has forward to consider your grievances and get the
matter settled Amicable in the Lok Adalath.
2.Award given by This Court is deemed to be the decree to the City Civil
Court U/Sec 21 of Legal Services Act 1987, and same is final and binding on
both parties to the dispute
Contact for Clarifications
MR.SRINATH/[protected]
Account No :[protected]
MDN: [protected]
Amount of Rs:984.18
Please Note:-The hard copy of notice sent to the above mentioned address
through post.
++++++++++++++++++++++++++++++++++++++++++++

Please help or assist me in resolving the issue and fine the RCOM for their non responsive customer service and monopoly against customers.

Kind regards,
-Supreet