[Resolved]  Reliance Communications Postpaid Plan — Cheating while changing/terminating my plan

Hi,

Reliance Communication is cheating people. I have contacted with reliance communication offices their customer care centers and e-mailed a lot of time. But nothing worked.

I am Pawan Gupta, a valid user of reliance from last 5 years. Few months back i wanted to changed my reliance post paid plan to prepaid one. I contact to Reliance Communication office located at opposite to Raj College in Raipur(Chattisgarh). that time reliance communication executive told me i had to wait for 6 months & then only i can change/terminate my current plan.

But when 20 days back when i had talk with customer care executive on contact no. *222, he told me i can change/terminate my current plan any time but with this information i went to Reliance Communication then Reliance Communication executive told me again to wait whole month for bill generation then only you can change/terminate the plan.

On the day (08.05.09) of generation of bill, he told me wait for one more day. On the same days when I went to another Reliance Communication office to change/terminate but they told me change/terminate plan from same place from where i had purachsed the plan.

Today(09.05.09) I went Reliance Communication office again they told me it is not possible to change/terminate the plan & i had to pay coming month bill as well(of May - June 2009). When i told to talk with Reliance Communication Customer Care Executive with my mobile, this Reliance Communication executive not even wanted to talk with Customer Executive & not even bother to check with Customer care Office as she & their Boss are very arrogant. they told me Customer Care Executives knows nothing & they keeps on wasting our time.

All the other Reliance Communication offices in Raipur are telling me i can change/terminate plan from only same office from where i purchased the plan. How can these people talk in this way with customers? If i wanted to change/terminate my plan i should be able to do this from anywhere in india.why shuold i had to go from one office to another office after i am paying my bills regularly.

I called to customer care executive to terminate this connection but they are telling me to you have to give an application to local reliance communication office only. and nobody is accepting my application in local Reliance Communication offices.

I am Unsatisfied with the services provided by Reliance Communication executive and its customer care services.

Please consider this mail as request to terminate my Reliance plan & please do this as soon as possible. My reliance mobile no: [protected] is to terminated. Also take the necessary actions against this people.

I am not going pay any bills o[censored]pcoming DAYS/MONTHS.


Thanks & Regards,
Pawan Gupta
([protected])