Reliance Communications — Prepaid conversion is not activated

Address:

Raigad, Maharashtra

I have applied from a postpaid to prepaid conversion and we got a message on 3rd nov,2012 that the number has been migrated to prepaid. After that, we tried to recharge the number but it didn't happen and we got a message that the request cannot be processed. Also, we are unable to make any outgoing calls since then though incoming calls are coming fine. On 14th Nov, we tried calling customer care and some Mr Atul picked the call and told us the system is down and cant help us further. We asked him to transfer the call to floor supervisor but he put us on hold and then the call was transferred to GPRS department. We again called to the customer care and Ms kaanchal More picked the call and gave us the same reply that system is down. Please help us in this regard to activate our number.