Reliance Communications — Caller tune deactivation without request

Address:

Pune, Maharashtra

Hi,

On 13th morning I received a message on my mobile that the caller tune is changed and Rs10 is charged as a download change.
I called customer care to revert these charges and revert my old caller tune.
After some time I received a message that old tune is again downloaded for which I again have to pay Rs10... can you pls tell me reason why? This is not the end of it... again on 15th I received message that my caller tune is deactivated... when on 16th (today) I called customer care they told me it is deactivated as I requested for the same.
Though they have provided me with a complaint no[protected]. but the response is completely unsatisfactory.
Please tell me why I need to suffer because of this.