Reliance Communications — Recharge Voucher

Address:

North 24 Parganas, West Bengal

I am a Reliance Landline/ Broadnet customer. My user id is[protected]. My landline no. is[protected].

A problem is returning again and again.

I use internet through my landline. As per my requirement i recharge my account with vouchers of various denomination.

Some times i recharge it with Rs. 200/- voucher.

But several times I have heard from my local reliance landline office that company has withdrawn Rs. 200/- voucher. So they can't provide me the same.

Whereas your customer care at the same time tells me that there is no withdrawal of Rs. 200/- voucher.

Even someone calls me pretending to be a person from Reliance House, Kolkata and Rs. 200/- is not available. But when I ask them for written confirmations they simply vanishes from the picture. After a little fighting and exchange of emails I get the Rs. 200/- voucer.


I took this connection in 2008.

Since then it has been repeated 3 times.

Now it is 4th time.

Local Reliance office has told me that they have no Rs.200/- Voucher.

Last week some one called me pretending to be a person from Reliance House, Kolkata. He told me that he cannot provide me rs.200/- recharge voucher as i am a internet/ combo user.

He can provide me Rs. 200/- monthly recharge voucher if i become only landline user surrendering internet connection.

I told him to give this statement in written.

But so far none replied back.

Now I am asking you whether I am eligible to get the Rs. 200/- voucher or not?

if possible please inform me about the availability of Rs. 200/- voucher.

And if it is available then ensure that same problem does not bother me in future.

Regards

Pushkar Mitra

Contact No. [protected]