[Resolved]  Reliance Communications — Regarding misbehavior of Customer care Executive

I am using a Reliance gsm Prepaid No([protected]) since last 5 yrs.Yesterday I got a msg that about cuter pack.
" RC 33 unlimited loc 10p for 28 days without capping.I made recharge of rs 33, I got confirmation msg from ur side, But still 30 to 40 paisa deduct every minutes from my ac.
I 10 to 20 times called reliance CC no(033 & 198) but their customer team dont want to help me.
I called at 6:00 AM , I spoke mr. AMAN. then Rahul.Both Were very unprofessional ,using Abusing & rough language . they also disconnected my call with saying

" baad me baat karna sir, abhi time kharab mat karo, system updation mode par hai". also he was busy convertioan with his Colleage. He put me on mute for 2 to 3 minutes. also he said"Dimag ka dahi mat banao, kuch karna ho wo kar lena.. Baal b nhi ukhad sakte aap mera..

I don't accept this type of reply from a CC executive.
They people are siting there for helping and resolve our issues, not for making fool us.This is very irresponsible behavior from a Customer Care team.
I don't want to suffer anymore, I think its good time to move with some other mobile operators.

I want to port my No. Please guide me How can I do that.
I sent a text
PORT <space> [protected].
But reply was, Please try after sometime.
reliance.

Please do the needful ASAP.

Waiting for ur Positive response.

Regards,
Sachin
[protected].

also it is my humble request to all my frinds, U can switch any other operator except Reliance as This is WORST AND DUMP mobile operator in India
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information