[Resolved] Reliance Communications — Regarding misbehavior of Customer care Executive | |
I am using a Reliance gsm Prepaid No([protected]) since last 5 yrs.Yesterday I got a msg that about cuter pack. " RC 33 unlimited loc 10p for 28 days without capping.I made recharge of rs 33, I got confirmation msg from ur side, But still 30 to 40 paisa deduct every minutes from my ac. I 10 to 20 times called reliance CC no(033 & 198) but their customer team dont want to help me. I called at 6:00 AM , I spoke mr. AMAN. then Rahul.Both Were very unprofessional ,using Abusing & rough language . they also disconnected my call with saying " baad me baat karna sir, abhi time kharab mat karo, system updation mode par hai". also he was busy convertioan with his Colleage. He put me on mute for 2 to 3 minutes. also he said"Dimag ka dahi mat banao, kuch karna ho wo kar lena.. Baal b nhi ukhad sakte aap mera.. I don't accept this type of reply from a CC executive. They people are siting there for helping and resolve our issues, not for making fool us.This is very irresponsible behavior from a Customer Care team. I don't want to suffer anymore, I think its good time to move with some other mobile operators. I want to port my No. Please guide me How can I do that. I sent a text PORT <space> [protected]. But reply was, Please try after sometime. reliance. Please do the needful ASAP. Waiting for ur Positive response. Regards, Sachin [protected]. also it is my humble request to all my frinds, U can switch any other operator except Reliance as This is WORST AND DUMP mobile operator in India Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare