Reliance Communications — Reliance 3G Internet complaint

Address:

South Delhi, Delhi

Hi,

Until now I am using the monthly plan of Rs 800.But this month on 18/10/2012 I have taken a plan of Rs 3,000 on #[protected].I have many complaints regarding it. My complaints are:-

1. On reliance website, I have seen that on recharging with Rs 3000, I will got 30gb +2.5 gb extra with 3G speed, but actually I got around 25gb only and secondly on recharging this also, my internet speed is too slow at that time my earlier month scheme was not ended, 2G service was going on, it is going to be ended on 19/10/2012. When I call to the customer care, they told me that your earlier scheme is going on that’s why your internet speed is slow and they didn’t give me the proper response of my balance. At that time when I have check my balance, it shows me the balance of (3G GPRS Bal:Rs 25044.[protected], GPRS Bal: Rs 15387.[protected]
2. On 20/10/2012, when I have again check my balance it shows me around Rs 19000 only and on 22/10/2012 i.e means today when I have again check it, it shows me around Rs 16,249.500.When I am calling in the customer care and asking the reason behind it, they are not stating me the proper reason saying that it is cutting according to your usage, but I have not used that much internet. I want the proper solution of this. If it continues like this then my this recharge will gets complete within a week only, but I have taken a plan of 6 month keeping in mind my usage.

I have taken a plan seeing the recharge list on your website, so when I paid the full amount of recharge, first of all I should get the full internet usage balance and secondly I want to know why my balance is cutting too fast even if I am not using too much, why I should bear your poor service. I would like to make it clear either you make my refund or provide my full refund. In case of no response I would have no choice but to move to my city consumer court.

Please do the needful.

Regards,
Nitin Agrawal
(M)+91 [protected]