[Resolved] Reliance Communications — reliance broadband speed issue getting 200kbps browsing speed on 1mbps line | |||
I am a user of Reliance Broadband internet from past 2-3 years and was satisfied of internet plan of speed 600kbps. On 6 November , I changed my internet plan to "Thunder 699" which promises speeds of 2 mbps(megabits per second), but I am getting internet speed of below than 700 kbps always, which I could get if I subscribed to my previous internet plan of 600kbps. Customer care says that you must be getting 10% of the mentioned speed that is 200kbps, but you're getting 600 kbps, so there's no problem. Is this a joke? They don't know difference between Bit and Bytes .Couldn't I just use the 2 mbps plan? .Please look at attached image of my internet speed. People in all over India getting 2000kbps in this plan. I complained several times to reliance customer care but no result. My complain IDs are[protected] ,[protected] ,[protected] and[protected] . I paid bill in advance for quarterly of a year. Please do the needful. Internet User ID :[protected] Email ID : vishal.[protected]@yahoo.com Phone NO : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am still waiting for a resolution. 1month after lodging the complain I have got a call from reliance stating that its their mistake and they are sorry for it, but they cannot do anything as my services are disconnected. Now they want me to take a new conn from them and pay for the installation charges. They are not even ready to waive off the installation charges for the mistake they have done.. This is insane, can some one take action against this company...
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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Reliance Communications — Broadband Issue
My Name is Anil Kumar Tatipaka, I would like to register a complaint on Reliance Communications.I have took a broad band connection from reliance, my subscriber ID is :[protected], my connection is terminated with out my knowledge on[protected], when i called customer care they say that my connection was already terminated on 4-8-2011 as per my request for cancellation placed on[protected]. However, i have called back on 3-8-2011 to stop my cancellation request after that i have used broadband for more than 1month till 22nd sep'11. I have paid the bill aswell, but reliance says that they have already cancelled services on 4th aug'11 and will not re-activate my services again. They are asking me to take a new connection instead of activating the old one. This is causing a lot of inconvenience to me and they are not even giving me proper details to complain.