Reliance Communications — Repetitive deduction of Rs 16 every month for renewal of a plan which was deactivated by the company itself after a lot of complaints

Address:

Delhi

I had activated reliance gsm unlimited whatsapp and facebook plan of Rs 16 on 24th Nov. and after activation too , my balance was getting deducted. I complained here and later my money was refunded after deactivating the plan.
Since then, every month they take Rs 16 from my account for the renewal of this pack. I have to take pains and complain to them repetitively to get my money back and everytime I am assured that this will be the last time.
This time too on 19th may, my money got deducted. I have complained to the customer care about 6 times since then. Initially I was told that the details are not available, for the first 5 days of my complaints and I was told that as soon as possible, my problem will be solved. After that whenever I called they said money will be refunded within 48 hrs and this pack won't be renewed anymore. Now they say that money can't be refunded as it is refundable for only the first 3 days after the deduction and I should have complained then. Neither the refund occurred nor the customer care responded satisfactorily.
Please kindly take an action concerning this.
My phone number is: [protected]