[Resolved] Reliance Communications — Selling handset by cheating senior citizen | |||
I am a senior citizen with a Reliance landline connection. My landline stopped working due to battery problems and I went to Reliance Mobile store for replacement. Vikas Sharma, sold a expensive handset to me and my wife informing that Reliance does not exchange handsets. Also, refused to take my old handset, telling me that it is my property and I don't need to return the same. Forced with no option, I had to pay and get a new handset. Next month, I got a PENALTY from Reliance in my bill saying that I have lost the old handset. When I registered a complaint to 1) Reliance Customer Care and 2) Apellate, I got to know that... Reliance DOES NOT CHARGE but REPLACES the handset after the engineer checks it!! The Reliance shop has cheated me. Vikas misled me into buying an expensive set which I would never have purchased myself. Today, when I went to the shop again to confront him with this information with my son, he insulted us to the extent of almost getting physically violent. He refused to talk to us and got abusive even when we did not instigate him. I do not know what would have happened if I would have gone alone. This is fraud, cheating and hooliganism. Concerned shop VIkas Sector - 22 Palam Vihar Gurgaon Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance/Telephone Handset — Battery & Signal Problem
From : Siddarth Parakh Date: 20/02/2010.27, Marquis Street.
Room No-401
Kolkata-700016.
To
The Nodal Office
Reliance Communication Ltd.
Reliance House, 4th Floor.
Kolkata.
Re: COMPLAINT AGAINST LAND LINE Tel No. 32505948
THE BATTERY IS NOT WORKING AND SIGNAL PROBLEM .
27, Marquis Street ( Near Kasturi Resturent- Free School St)
Kolkata-700016.
This is Siddarth Parakh Reliance Land Line Phone No.32505948, CIOU Code- WBRI10035, Relationship No-[protected], My Res; is 27, Marquis Street, Room No-401,Kolkata-700007, West Bengal . my problem is after two year in my phone one technical component error those charge the battery. I ask so many time to reliacne customer care but they did not solve my problem. this last five month time but my phone not working properly. I am very fed up with this cutomer care behaviour so please look in to this matter and take the nessacery action immediately.
I request you to change this and kindly solved my problem as soon as possible.
Please Note that My Mother is a Serious Heart Patient .
Thanks & Regards
Siddarth Parakh
Kolkata