Reliance Communications — Service termination & Billing Issue

Address:

Indore, Madhya Pradesh

Reliance 3g postpaid data card no-[protected]
Compaint ID (18th Feb2013-Latest[protected]
First Complain ID[protected]
Third Complain ID[protected]

Requested to please refer below mail as well .

After discussion with Ms. Narendra Kaur on 18th Feb'2013 ( 1:15PM )
regarding my service termination and adjustment of bill with Zero usage
since 10th Sep'12.
I have visited Reliance Web World(New Market-Bhopal) on 18th Feb'13 & met
Mr Mayank but according to him he will not do anything and he had not
responded properly. Also he made me embarrassed in front of many peoples
by making fun of mine.

I am actually helpless and this is my final mail to your department or
else i have step to consumer court for harassment and again and again fake
bill generation once i had made my final payment and requested for service
termination.

Details of request:-
On 28th Aug'12 i had made a request to reliance costumer department for
disconnection of my services . (Request ID[protected].. And i have been
told that once my final bill generated then you have to pay the final due
. My services are terminated on 12th Sep'12 and my bill is generated
(please see attachment) . I have made my final payment on 21st
Sep'12(Please see attachment).




Nxt month (Oct'12) no bill generated but very suprisngly in month of
Nov'12 bill was generated and charge Rs299 for period of 24th oct'12-3th
Nov'12(1 Week)

I called customer care and requested the same why it had been charge once
i had made my final payment and services are terminated and no usage is
made as well. As per reliance customer care it was technical issue and it
will be waiver and in future no issue will repeated also services will be
disconneted permenantly.

Again i have recived bill on 15th Dec'12 and charge Rs[protected] to
[protected]. And then also i have call & mail to customer care regarding
issue please see below mail .

Now on jan'13 i have received again a bill of 163 & Feb 2013 also i had
receive a bill of 371.84 & total amount due is 584(163+371+100late
payment)

I am not able to understand what is going on and again and again i have to
mail and repeat the same process

I cant understand why and how they are charging once i had made final
payment and requested to disconnet permenantly .

I am very mentally depressed and stress because of again
and again followup with reliance customer care.

I request you to please take action & Solve the issue with 100%
satisfaction.

I hope you will appreciate my concern & respond as soon as possible.

Regards
Ekansh Khanna