[Resolved]  Reliance Communications — New Sim Charge

Address:

Thane, Maharashtra

I have a Reliance mobile phone number.

The phone number is [protected].

It was a billing service.

Orginally it was a prepaid service. I migrated to billing as I was assured of great service.

Subsequently I opted out of the billing service and it was quite a challenge switching back to prepaid service with Reliance itself.

I have been with Reliance over 3 years.

As their SIM got damaged because of routine wear & tear I requested for a new SIM at their store at Mira Bhayandar Road.

They were kind enough to help.

However, without providing me any bill I was made to pay 25 Rs in cash for the new SIM.

How can companies like reliance transact in cash without giving a bill.

I paid 25 Rs for a go damn sim card when I could have ported out free of cost.

In any case I have been with them over 3 years.

I expected the SIM to be free. I even tried explaining to the staff at the store my predicament.

Otherwise, I may have considered porting out.

When I went back from postpaid to prepaid, I was assured a tariff of 1 paisa per second. However, the promise was not kept. I had to do a special recharge with one year validity to switch to a per second pulse rate from per minute pulse rate of 50 paisa. When I did the special recharge I dd not got recharge for only 27 RS or so of the full recharge value and I was made to feel that the company was doing me a big favor by letting me switch to a per second pulse rate. It is only recently that I discovered that my pulse rate is 0.012 Re per second and not 0.01 Re as I originally expected.

I appears this company is completely out of sync with the market and market forces.

It is hyper convenient for me to port out.

Actually, I am interested to know whether this website https://www.consumercomplaints.in really works and helps me drive some sense into the heads of Reliance Communication management.