[Resolved]  Reliance Communications — Threatening calls for non payment of bill when I was not liable to pay.

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear sir,

My Reliance Broadband Subscriber ID[protected]. In Starting January-2012 I start facing internet disconnection and During this period I had contacted reliance customer care many times everytime I contacted they told that "there is some technical work going in your area, so we cannot register your complain now, when the work will over we will contact you". but no one contacted there after.Then I again contacted reliance customer care on 30th January-2012 and then my complained was registed but solution was provided.Instead of so many Complain no.s registered[protected],[protected], no solution will be provided and then their executives are not registering any complains saying that we are forwading the same complain. it is very very bad service from reliance. I had then asked to stop my connection on 2nd feb 2012. On 5th Feb-12 my internet connection was restored after more than one month, But I told them that I dont need that now, as per my intimation I had already taken a new connection from another service provider.

On 7th feb-12 I got a mail that your request has been registered under Service Request ID[protected] and one of our executives will contact you in the next 48 hours.
Further to inform you that post cancellation you need to return the instrument or else will be charged Rs. 1500/- for Broadband equipment and Rs. 1250/- for Fixed line instrument.

On 7th feb-12 I wrote them that You can take back your instrument anytime and I dont have any bills pending except this months bill, waiver for which I have applied as per below conversation. So it is very clear that I have to return only the instrument to you and have no pending bills to pay.

In between they generated one more bill against my account and I have mailed may times to them that please dont generate any such bills bcoz I was not liable to pay.

I sent many mails to them regarding the confirmation for disconnection.

On 27 feb-12 I got a mail saying;
Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 16/02/2012. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

On 20 march they took all the instruments.

Then again these people continue raising bills against my account and sending to me.

Then on 29th march I again wrote to them that Please refer to ur mail my internet service had stopped from 16/02/2012, and relaince persons took all the instruments on 20th march-12. Now I am not liable for any payment to reliance so pass the service termination information to your billing department also, they are unknowngly generated bills and sending to me.


On 30th march -12 I got a mail from reliance saying : This is with reference to your e-mail about billing issue. Kindly note that as checked in the system, there is no due payable in your account.

Regards,

Mohammad Shaikh
Customer Care
Reliance Communication Ltd.


Then I was very relaxed that now everything is over.
But surprisingly yesterday I got a call from any advocate from Mumbai that reliance had logged a case against you i[censored] pay your bill within half an hour then they will not lodge any case.
Please help me in this matter.

Raman Bhagat
Mobile no. is [protected],