Reliance Communications — unauthorised deduction from call balance

My phone number is [protected] I've got net pack of123rs for 1GB 3G data valid till 23rd August 2013...data left is 124MB... Before 16th August everything was fine but since that day my balance is getting deducted instead of my data... Till today i've lost around 200rs. And when my balance is around 20 rs i am not even able to make call or send sms's. Because of this i am not able to use internet which i desperately needed right now. Seriously very bad service... When i call customer care...every time.. they says we are looking into it Already it takes more than 10min to connect to them..and when this kind of response is there from their side its seriously not acceptable.Now even they are not receiving my phone calls... Very frustrated with the service. I want my net to be working fine soon.and want my deducted balance. Help me ASAP!
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Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

This is with reference to your e-mail for your Reliance Mobile number [protected], regarding wrong deduction.We regret the inconvenience.As per the resolution of service request ID[protected], the waiver of Rs.200/- has been credited in your account on 23/8/2013.We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.We request you to kindly reconsider your decision to port out from our services and give us an opportunity to assist you better.

Regards,

RCOMcare

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