[Resolved] Reliance Communications — Unauthorized balance deduction from my account

Jyoti Khajuria

from New Delhi, Delhi

Address:

New Delhi, Delhi

Hi I am here again the third time today. My number is [protected]. I get a message from RM-Reliance that amount charged for VAS CRBT Subscrip Rs 1 and soon after I receive another msg from 52345 saying u are subscribed to callertunes at Rs 1/2 days. Followed by a msg saying amount charged for VAS MyCRBTDummy Rs: 10 and then another msg saying Ekla Chalo Re has been downloaded/renewed at a charge of Rs. 10.
However, I have not subscribed to any VAS till date. I don't know why am I receiveing these messages and why my money is being deducted.
Please Help.

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Aug 7, 2021

Complaint marked as Resolved

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care