1 I took the connection in the month of July 2012 Subscriber No. [protected] at Pune
2. I paid Rs. 30.00 + Recharge RS.60.00+ Recharge Rs. 125.00 i.e. Total Rs. 215.00 for using voice services.
3. I never consented and/or activated any of your VAS and/ or addon services.
4. I found my balance was depleting very fast and after contacting helpdesk, I came to know that co. is charging me for VAS without my consent.
5. On 02.09.2012, I wrote to customer service and by e-mail of 03.09.2012, I was informed that all VAS stand deactivated.
6. Despite that again charges towards unwanted VAS were deducted and I again wrote to customer services on 05.09.2012
7. Vide their e-mail dated 06.09.2012, they informed me to activate DND to stop such type of deductions and same was done by me on same day.
8. Despite following instructions of customer services, again VAS charges were deducted.
9. I wrote to Appellate Authority vide my e-mail dated 12.09.2012
10. As there was no response from them, I sent a reminder vide my e-mail dated 16.09.2012
11. In response to my reminder I got Docket No.[protected] vide their e-mail dated 17.09.2012.
12 It is a matter of regret that after that I have not received any response from them.
13. I wrote to President Services vide my e-mail dated 27.09.2012, which was duly acknowledged but no response after that.
14. From 17.09.2012, I can open all other Messages other than Sent by RCOM. The message displayed is " Message Can not be displayed"
15 Sometime, on taking up the matter with co., I get 50% to 60% of total amount deducted and same is again deducted towards fresh VAS
16Out of my total Rs. 215.00, approximately Rs. 150.00 had been deducted towards VAS/addon services by RCOM without my activating or giving my consent for same.
17. I requested the Co. to refund me full amount of Vas/ Addon charges deducted illegally and without any moral authority.
18. Notwithstanding what is stated above, I reserve the right to take legal and/or other remedies to make good of my losses suffered by me due to illegal and unethical practices of RCOM
As said Mobile was taken from Pune and my residential address as well as RCOM,s Head Office are situated in Mumbai, can anyone please guide me to whether I should approach Pune or Mumbai District Consumer Redressal Forum (Consumer Court).
Anil S Agarwal
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Reliance Communication — Illegal and Unethical Deduction
I have a Pre-paid GSM card of Reliance No. 890-541-xxxx..At present i have SMS Pack and Caller Tune services activated.
In August i had received an SMS from the company regarding Internet Pack.
For further information, I thried to call on the o. mentioned in the SMS. But I received a SMS from Reliance that your Geeta pack has been activated and if you want to deactivate the same please SMS on the given No. as was mentiond in the sms. I did the same. But within minutes i received as SMS that ur Cricket pack has been activated.
Therefore, I called the customer care an explained them the situation,and asked them to deactivate both the pack and refund the amounf of 60 Rs. I was informed that both Geeta and Cricket pack has been deactivated and no charge will be deducted from your account.
As I was still receiving the Geeta pack msgs, I again call teh customer care to confirm whether the same has been deactivated or not. I was informed by the Customer Care Representative, that the same has been deactivated and no charge has been deducted from my account.
Later, in the first week of september, I realised that my lot of balance has been deducted. So i again call at the Customer Centre, and I was shocked to know that my both Geeta and Cricket pact were still active and not only that, my cahrge was also deducted since begning.
So i had to explain the situation to the representative and again to the manager, and I had register a Complain bearing No.[protected] and i was told that ur balance of 60Rs. will be refunded with in 48 hrs.
After 2 days, I again call the Customer care as my balance was not refunded and again I had to wast half an hour explaining everything to the Representative and again to the manager and again I was assured that my balance will be refunded within 48 hrs.
But as the same was not refunded, I again call the customer care and explained the whole incident and gave her the Complaint no. also. But I was shocked to know that the complaint which was register of for some different hing and it was for Rs. 3 only and they had not taken any complaint of 60 Rs. hich they had informed me. Also the Representative informed me that as I have already used that service, I will not get any refund. Therefore, I asked the Representave to transfer the call to the Manager. I again explain him the everything, but he also informed me that I will not get any refund.
Everytime, when I had a talk with the Customer care representative and manager, they lied with me. Its very pathetic. How could they do like this.
Its not the matter of 60 Rs., but its the Illegal, Immoral and unethical practices that are being followed by such Companies and all the employees of the Company are also part of the same and supporting such things.
I want them to refund my amount.