Reliance Communications — UNFAIR CHARGING

Address:

Chennai, Tamil Nadu

Dear Sir/ Mam,

I am a Reliance Broadband Customer from Chennai. My Subscriber id is[protected]. I had taken this connection in Anna Nagar , Chennai. Recently( from September 2012 onwards) I shifted my residence to a new home in Saligramam Chennai. I had requested for a shift of the connection. After a week's time, I was told that the connection feasibility is not available in Saligramam and I had to apply for a disconnection. I requested the customer care people to disconnect my service with immediate effect as there was no other option. A person from the reliance office called me and informed me that "OUR MUMBAI OFFICE WILL CONTACT YOU TO CONFIRM WHETHER YOU WOULD LIKE TO DISCONNECT YOUR SERVICE". PLEASE INFORM THEM THAT THE CONNECTION WAS CUT FOR THE PAST 20 DAYS DUE TO SOME PROBLEM BUT THE ISSUE IS SORTED OUT AND THERE IS NO PROBLEM IN THE CONNECTION NOW. When I inquired why I had to say so, they said, it is a formality to effect the refund amount. And the mumbai office people contacted me and as instructed, I informed them that I do not want to disconnect the service. Now after 2 weeks, I rang up to Reliance to inquire about my refund and to give back their modem. The shocking reply I got was that " YOUR SERVICE IS STILL ACTIVE AND IT IS BECAUSE YOU TOLD THE MUMBAI OFFICE THAT YOUR CONNECTION IS ALRIGHT AND YOU NEED NOT WANT TO DISCONNECT IT."

I tried explaining the customer care people and their superiors through many phone calls to find out the person who contacted me from their office and instructed me but no correct response other " SORRY SIR, WE DO NOT HAVE THE INFO IN OUR DATABASE" was all that I got. I got the info from the database that on 3rd SEPT , the mumbai office had sent a report to Chennai office that the customer is satisfied and need not cut the connection. Now, I also found out that a person named SUNDARAVADANAM from CHENNAI AMBATTUR OFFICE tracked all these process with the Mumbai Office. So, he is the person responsible for misguiding me when I had applied for disconnection. He was the one who had falsely instructed me to talk to the mumbai office like this.

Reliance does not want to reveal his details and they are sure to bury this issue and issue me the bill for this whole September Month for which I had not been using.

Also, a person named RAJA from reliance office contacted me and promised me to continue with the service and told that the connection will be given as soon as possible in the new area. His number is[protected]. He is also not picking up the call and is responsible for my delay.

I would like to get a solution for this problem and it is not justified to charge me for this month which I had not been using and for which, the reliance people are responsible in the form of a delayed action.
I would also like Reliance to take action against the person who misguided me.


Thank You.

Regards

Anand Kumar
[protected].
[protected]@gmail.com