Reliance Communications — unfair deactivation of SMS pack and giving wrong information.

ISHA g

Address:

Delhi

this is the second time that i am writing complain for the same problem.
on 13th june RS26 was deducted from my account for auto renewal of SMS pack which gave me 1 paisa per SMS.
on 21 june, 2013 at 14:37 I received a message from 52811 saying that my SMS 1 paisa pack has been deactivated on my number [protected],
whereas I haven’t demanded for any such deactivation.
on calling 198 i was being told that my sms pack is still activated and i shouldn't worry about it.
till the date for each sms i send Re1 is deducted from my balance.
and on calling 198 again today aswell i was assured that sms pack is still activated.
on sending sms again rs2 were deducted from my balance.
and on further calling 198 i was told that due to technical fault i can't be helped.
please
either
refund my balance that is RS 26 plus extra rs 3 which was deducted because of wrong information given to me as i haven't availed any benefits from it
and then i will be done from messaging once and for all because trusting a customer care executive is hard for me now!
and
please give me uninterrupted services because i can't afford to call 198 in every 10-15 days for one thing or other

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Comments

NAVEEN KUMAR

from Kolkata, West Bengal

sms — Wrong sms deliver to me

I Naveen Kumar, [protected] this mobile no. is mine. Every month I recieve 2&3 sms like as subscriber. But I am not your subscriber. Pl. stop it imidietly.
Thankyou.

satish251

from Mumbai, Maharashtra

Reliance — giving wrong information

this is satish.im using reliance number [protected] from oct 2009.i bought this sim with 49rs and recharged this with rs 51 to get reliance simple no condition offer(life time).
now my call costs are local/STD 50paise and sms also 50paise any network through out india.
now i am going to other state but still i want to use the same sim because roaming for this offer is 50paise and national calls for this is also 50paise as in net.To conform this i called customer care but they are telling that according to the info available to them call cost are rs 1.50 and incoming while roaming is rs1/-.im attaching the image which is availabe in reliance web site which has the tariffs for life time.
please check it once
thanking u
satish

satish251

from Mumbai, Maharashtra

the above image will be available at http://www.newtechnology.co.in/wp-content/uploads/2009/10/Simply-Reliance-Prepaid.gif and
http://www.newtechnology.co.in/wp-content/uploads/2009/10/Simply-Reliance-Prepaid-2.gif

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare