Reliance Communications — UNKNOWN BALANCE DEDUCTION

My Reliance India Mobile no is [protected] and alternate no is [protected]. I was using Mobile internet on 21st aug and there was net balance but when i checked my balance 88rs. was deducted, still net balance was available. I have complained in customer care on 21st of aug and customer care executive registered my complain and said that my balance will be delivered within 2 days i got sms on 21st aug. At 3rd day i called again to custmer care then they said tht 3 days has been passed u will not get refund and ur complant wil nt registrd again. i was shocked that only 2 days passed how can be 3 days and my complant did nt registrd again? I said, can i talk to senior person then executive disconect the phn line. I have called in customer care again then they are saying Many difrent resons for it and now complain will not be made. So pls. Can u tell me wats going on??