[Resolved] Reliance Communications — Unnecessary balance cut from prepaid a/c

mamali246

from Mumbai, Maharashtra

Address:

Rayagada, Odisha

Sir,
I have recieved a message that " Your subscription to CRBT has been renewed" and Rs. 30.00 has been cut from my prepaid a/c as i never knew about this CRBT service and I never activated or subscribed to such a useless and stupid thing. I tried to contact customer care service but my call is kept waiting for some minutes and then disconnected.
Second thing is that it is disturbing mr no. of times per day by calling with a no. value added services which is useless for any one.
I think it is a case of still from customers as the amount of money is being stolen from our a/c without our permission.
I saw in this site, many complains were there regarding this useless CRBT services, and i don't know what results they got after giving complaint, so anybody can do a favour for me.
D.A.N.RAJU
Mob: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dharmesh kumar

from Kolkata, West Bengal

relince comunications — whithout informetion prepaid amount cut in mobile

many times, relince comuniction, s operator cut to prepaid amount whithout reasion and infometion from
my m.no.[protected] .i had inform to castumer care but there is no setifactry replid found. plse take an action againt this kind of problems.
thnx
dharmesh kumar

abhi_compl12

from Kolkata, West Bengal

Reliance — unnecessary balance cut in my reliance

Unnecessary balance cut in my relience mobile number [protected].
around Rs 112(74+40+8).When i am calling to customer care to ask why they cut this balance,customer care executive reply that there system is getting upgrade.
from last 3 day I am calling continuously they are saying "we can't tell due to system upgrade and please call after 2 hour" i don't know why they reply with the pre knowns answer>

even they cut the balance of customer without any information. Don't know when relience system will go work properly.
they have good offers but have this kind of cheap tendency to cut customer's balance.

please return my balance and run your system properly.

Abhishek Jain
[protected]

HARPREET SINGH kanth

from Patiala, Punjab

Reliance Communication — detective balance

Sir,
My RELANCE Mobile No. is [protected] . I am using this Reliance Smart GSM Services from 2009.During last day, I found that some deductions were made from my a/c. On lot of persuation with Reliance Customer Care, the problem wasnt resolved.
Today I fond that some pack has been activated ON MY NO, caller tone has been activated without my permission.and decduction of RS 50 FROM MY account. I have contacted the Customer Care Services a number of times. But nobody is receiving my compliant. I hope you will kindly consider my request and arrange refund of the deducted amount from Reliance company, otherwise I compelled to quit the services of Reliance GSM.

Thanks you
MOBILE NO: [protected]

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.

Regards,

RCOMcare