Reliance Communications — Unnecessary deductions

suchetab

from Surat, Gujarat

Address:

Pune, Maharashtra

Sir/Mam,
I, Sucheta Bhattacharya, am using reliance prepaid services through the no. [protected] for quite some time. last 3-4 days ago in my phone no. for the first time Bhakti services were activated. and were charged Rs. 3 per day for it. when i complained my unwanted services were stopped. today in the morning at 10:30 or so i saw in my cell phone Film Services were activated for 1 month and 30 Rs was deducted. after half an hour or so the service was also deactivated automatically. when i complained not only the customer service people at R care and 198 left me in long wait but also refusd to give back my money. the justification provided was that it was not automatically activated. who in his sane mind would deactivate and activate the service just for the fun of getting Rs.30 deducted. i am gravely shocked with such services which has a clear intention of defrauding consumer.if my grievance is not solved i wish to take this complaint a way further.
Waiting for your action,
Sucheta Bhattacharya
Phn No: [protected]

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Comments

premlata chauhan

from Delhi, Delhi

Dear sir,

I(Premlata Chauhan) would like to inform you that the no.[protected] is recharged on 25.11.10 Rs.500 and while on roaming all money is vanished then again recharge Rs. 500 on 28.11.10 then again without calling any one the amount is vanished and show the negative balance. Then again Recharge Rs.50 on 15.12.10 then same day amount is vanished. But when I call the customer care assistance not talked me properly and he give me the detail about deduction is are as follow:-
Rs.15 on 2.11.10 for Mis call alert
Rs.10 on 7.11.10 for mis call alert
Rs.10 on 9.11.10 for Voice chat
Rs.30 on 16.11.10 for Panchang
Rs.30 on 29.11.10 for Voice chat
Rs.5 on 10.12.10 for Mis call alert
Rs.10 on 15.12.10 for Voice Chat
Rs.30 on 16.12.10 for punchang,
Firstly these services are activated without our information then deducted the
The total amount is Rs approx 150 for these services. But I want to know why they activated these service us when we have no requirement of it, and where is the remaining balance.No one is giving me the full details of the deduction neither the Reliance store executives nor the customer care executive. I want to refund the money back. And the amount is vanished after every rechage now it showing -11 balance. Please do the needful as soon as possible.

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sucheta,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"