[Resolved]  Reliance Communications — Amount debited from Customer Care

Address:

Uttar Pradesh

Dear Sir,

Mera naam gaurav gupta hai & main reliance communation ka distributer hu " Shakumbari Enterprises, Behat, Saharanpur (U.P.) mera ek mobile no. [protected] hai jo last 2-3 years se maine liya hua hai.... mere cell par maine caller tune activate karvayi thi but mere account se pack activate hone ke baad mei mere cell par caller tune kabhi-2 activate hoti thi... iske liye maine 3rd july ko customer care par complaint note karva to yaha ke executive me baut buri tarah baat ki jisse meri usse phone par bahas ho gayi thi & call disconnect kar diya tha... uske baad 4th july se mere cell par bina meri permission ke continue WESH PACK activate kiye ja rahe hai.... abhi tak main 400/- se jayda ka recharge karva chuka hu but every night ko mere cell par pack activate ho jate hai.. maine iske regarding SENIOR EXECUTIVE Mr. ANKIT se 4th july ki night 11:50pm par baat ki & unko yeh complaint note karvaya tha ... unhone kaha ki aapke cel par 16-18 pack activate hue hai... jabki maine koi b pack activate nhi kiya... us raat ko maine 1-1:30 hours unke baad kiya & unhone iska complaint bhi note kiya & yeh kaha ki aapka amount refund karva diya jayega but aaj night mei mere cell par phir se aur PACK activate kar diye gaye hai jisse mera saara balance debit kar liya hai....is baat ki complaint karne ke liye main aaj dubara S.EXE. Mr. BALBEER se baat ki to woh kahte hai ki aapki complaint note kar li gayi hai & yeh pack maine apna aap hi activate kiye hai jabki maine apne number par kisi bhi tarah ki koi service nahi li.yaha tak ki maine DO NOT DISTURB ki service k liye continue request ki but aaj tak woh bhi activate nahi hui hai...

Sir,

Please aapse ek request hai ki aap is problem ko short out kijiye ...coz mere paas sirf 2 hi option hai 1. aapko main yeh complaint likhu & 2nd is ki main apna number hi band kar du....coz mera paas koi bhi proof nahi hai ki main yeh prove kar saku ki yeh services maine activate nahi karvayi hai... agar aise hi reliance communication ka market mei customer ke saath behavior hoga to majboor hokar hamko apna number hi band karna padega..

aassha karta hu ki aap isko jaroor solve karenge...

Thanks

Gaurav Gupta
[protected]
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