Reliance Communications — Netconnect Broadband Connectivity Issue

Address:

Vadodara, Gujarat

My Broadband netconnect No. [protected]. I have been complaining since April that I am not getting connectivity in my home. I am very much in a city and here I am not getting proper connectivity. To use internet, first of all I have to open the door of my house, seat near door, then to add connecting cord and then I have to hold device in my hand like a flag and with other hand I have to work. I can not use this device in any other rooms. This time, after 4 months I have received email reply from Reliance, that ticket is closed, over phone (not in writing) they say, there is a connectivity in your area, we are working on it but can't say how much time will it take. Secondly, they say I should sell this device to somebody (that means, they are not able to give connectivity at all at this place), even they are not ready to give any time frame for this issue to get resolved (not even days, months, years... nothing).

Over phone they say I should get speed about 200 to 300 kbps (actual speed - not connecting, connecting speed is 3.1 mbps) - I have never experienced this speed at all. The maximum speed I have seen is 70/75 kbps at my office. I tried this device from various places, but no where it gave me better then 70/75 kbps.

I have FWP again with reliance No.[protected] same issue, no connectivity in home. We have to go outside home to speak over phone. Complaint again and again in web world, still no solutions.

I don't know what to do...