[Resolved]  Reliance Communications - Vas Service — unauthorized billing for VAS service

Address:

Bangalore, Karnataka

Hi!, I am post paid subscriber for Reliance communications. I am not chekcing my bills because i know what I am using and guess the approximate bill. Regularly I will check the bill amount in net and paid the bill online. Recently I am receiving the msgs your VAS service is activated for subscription of Rs.10/- if you don't want pls send a sms to 121 for unsubscribe. I have unsubscribed these services two times, and had received the confirmation from service provider. But recently in the jun'10 bill, they have charged for Rs.30/- for VAS subscription. The same has highlighted to customer care, they have not responded properly, stating that the charges are genuine, the VAS service is not activated by Reliance. The same thing I have questioned to reliance persons that who is activated the service because I am not subscribed any VAS service but billing has applied to me.
Rs.30/- is not a big matter, but such a big corporate, how they does not have any clue for such wrong billing.
Pls guide how will I tackle this issue.

Regards
Jaya Sreenivas.