Reliance Communications — VAS which I didn't subscribe

Address:

Ahmedabad, Gujarat

A total of Rs 40 has been cut from my Reliance GSM balance on the following dates and for the given services.
19th June'13-- Rs 30 for VAS Jumpgames GSM
24th June'13-- Rs 10 for TechzoneSMS

Now, I have NOT subscribed for any of these services and this is not the first time I have received such balance deductions. Besides, last time I had gone for refunding the balance, I had also got refunds for 4 of my colleagues for the exact same reason.

Tried calling your customer care number but to no avail. Your customer care numbers are busy ALL the time (I have even checked it at 2 in the morning).
As I was out of station, I couldnt reach your customer care service this time. Now that 48 hours have passed since the deduction, your customer care employees refuse to reimburse the unjust balance cut.

I find this nothing short of cheating and fraud. I think you simply cut off the balance from the users. You do offer refund in case the customer comes to you for it. But as you know, hardly any customer would be ready to travel 3-4 kms for such a recharge.
Let me mention here that today I had got Rs 5 refunded from your customer care outlet for VASShemaroo, which again I had not subscribed to.
The Rs 30 which you have cut from so many customers for no apparent reason is clearly cheating, fraud and cheap tactics to reach your sale target.

I am not only porting my number to some other network provider, but also other reliance numbers at my office. Besides, I am not gonna stop myself from telling just anyone about your deceitful methods.