Reliance Communications — Suspension of Connection

Rashmiranjan Tarai

Address:

West Bengal

Hi,
I am Rashmiranjan with a mobile connection Reliance GSM postpaid. My connection is suspended since last 5 days.Reason being that I changed my address but didnt submit my address proof.
The same day I deposited my address proof in Reliance Mobile store, Joramandir, Kolkata-700059 and the verification was also completed.But till yet my connection is not yet activated. Even after following up with the store a number of times and mailing across to the Reliance higher authorities, no action has been taken till yet. Reliance Mobile provides the pathetic customer service who only believes in selling their sim cards and not customer satisfaction.

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Comments

satyabratpanda

from Bengaluru, Karnataka

I am using RIM (No.[protected]) since 2003, from the time it was introduced.I had submitted all the required documents including postdated cheques for availing the connection. Earlier it was post paid, but I converted it to prepaid after a year or so. I was availing of the services till yesterday i.e. 18.5.2010 without intrruption. However, today i.e. on 19.05.2010 I am not able to make or receive any calls, instead, I hear a voice telling " sorry! your telehone charge is overdue. Please recharge it". On enquiry from their customer care Np.*333, I am told that my connection has been suspended as there is no address proof. I really wonder what to do. I am using the connection for 7 years now and I have never received any notice or warning regarding any deficiency in the documents. I live in my own house as before and have not changed my residence. What are they talking of and what is the remedy. The Mobile No. is more important to me as that is my contact No. for all purposes. I am now planning to file a consumer case and claim damages @ Rs.10, 000/- per day. If there is any one who can guide me on this, I would be glad to seek his advice.
Satyabrat Panda.