Reliance Communications — Not replacing DEAD Blackberry Handset

Address:

West Bengal

Copy To : 1) President, Consumer's Forum
Burdwan, W.B.
2) Mobile User's Forum, Burdwan
3) President, Chamber of Commerce
Burdwan, W.B.
4) Blackberry India

To,
Customer Care Executive,
Reliance Communication

SUB : Complaining against DEAD Blackberry Handset.

Sir,
I would like to let you know that I purchased a Blackberry 8230 (RSN/ESN No. – A000000D9FFA7A) on 15 May 2010 from Reliance Web Store, Burdwan, W.B. (Invioce No. : [protected], dt. – 15/05/2010).

Right from the beginning I was facing problem using the handset. It was getting Hanged whenever I get a call in waiting. I informed that several times to the Sales Person of Burdwan Web Store (Mr. Badsha, [protected]),who told me that he will resolve any service problem of that Blackberry handset as there is no Service Centre at Burdwan, at the time of purchase but the problem did not resolved. On 8 June 14, 2010 morning my Blackberry handset became complete DEAD. I gone to Reliance Web Store and meet Mr. Badsha and informed him the handset has become Dead. He asked me to go to Blackberry service at Camac Street Web Store, Kolkata and I will get a “NEW Handset” by hand on the same day. I asked him to give me the telephone no. / contact no. of Blackberry Service Centre, but he failed to do so. I also called the Blackberry customer Care at[protected] on 8 June 2010 evening. The executive also advised me to contact to the Blackberry Service Centre, and failed to give me the contact no. of the service centre.

As per these informations I went to Camac Street Web Store, Kolkata (which 150 km appx. from Burdwan) on 9 May, 2010 and meet Mr. Subhankar ([protected]) over there. He tried to reload the Software but failed, and informed me that the Handset is complete Dead and need to be replaced. This process will take “at least 15 days”. I asked him to give me the Complain number but he told me that it is not possible. I called Mr. Badsha and informed him the fact, but he refused to agree that the replacement process can take that much time. He constantly miss guided me about it right from the beginning. I feel that his only motto was to sell the Handset at any cost to fulfill his target given by the company.

Anybody from any end did not seemed to feel my problem. I use this phone for by business purpose and not for chatting. And it has been stopped working for the last seven days. I am facing a huge loss in my business for this phone. Now, I am in a position from where I am forced think at I have done a Great Blunder by purchasing a Blackberry Handset and spending a lot of money, or rather I should not use Reliance service for business purpose. I also have another 4-5 telephones using Reliance Network, including a Reliance Landline connection, which I use for my business also.

Now, my question is that was it my fault that I believed on Reliance Communication and Blackberry, whom I believed one of the best companies of India rather of the World or What ? Who will compensate the loss of by business for these seven days ? Reliance Communication ? Blackberry ? Mr. Badsha ? or Mr. Subhankar ?

I waited for seven days, as Mr. Tathagata, Manager Reliance Web Store, Burdwan requested me to do so, as he will look after the matter. But I think every thing should have a limit.

Let me inform what should I do ?

Thanks & regards,


Koushik Bhattacharjee
[protected] /[protected], temporary no.)
CEO, BMS Computer System