[Resolved] Reliance Communications — against customer care

animesh90

from Mumbai, Maharashtra

Address:

West Bengal

i had my reliance sms pk 19 activated in my no which costs 1 paisa/sms. then it got auto-renewed for 5days after the validity is over. i tried to deactivate this service before the validity is over by sending an sms as "dact sms19" to 53739. but due to some problem the service was showing that your request can't be processed right now pls try again later. i tried several times, same thing happened. then just before 15minutes of auto renewal of the service again i complained to the customer care on the issue of 'unable to deactivate auto renewal of sms pls enable this service to my number so that whenever i try to deactivate it deactivates successfully.' after 15minutes the auto renewal service was again activated for 15days. and then at morning i got the sms that 'ur request has been processed' and then i called the customer care but they told me that my 15days renewal pk has been deactivated. but my issue was not to deactivate any service but to enable my number to be able to deactivate the service any time when i need.they got it wrong and then i wanted to talk to the super visor. evry time they forward the call it got disconnected. then i called them again and the customer care officer this time kept my call in hold for 5 minutes and then replied dat.. u'll get the service for 15days. and my sms blnc was decaying at 1paisa/sms. but suddenly at night this service got deactivated. then i called the custmer care again and this time they successfully transferred my call to the supervisor who again told me that my complain was to deactivate my sms pk. but which was not the issue.. i told them to make myself enable to deactivate this service whenever i need. my no is [protected]

complaint id:[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

nishant navendu

from Gurgaon, Haryana

Hello sir,

i am postpaid user of reliance communication. i am facing problem from your costumer care service. They miss guided me several times regarding my payments. the few mobiles numbers which miss guided me are
1. [protected]
2. [protected].

Issue:..
sir i have two reliance postpaid no.[protected] and [protected]. At first i had requested them to give my bill separately for each number. In very first month(October) they told me that it will be separated from the next month but it did not happen. So i again called them and said that separate my bill other wise i wont pay bill till my issue will be resolved. ...and at last they failed to solve my issue. Then i decided to pay my bill leaving all issue unresolved and i comprised with your uncomfortable service. But this time they send me a bill with late fine.
Now tell me why should i pay the late fine as one of your customer care executive([protected]) told me that... pay your actual bill only and your late fee will not be shown in unbilled amount. but i paid my actual bill and the late fine is still present in my unbilled amount.

Thanks and regards,
Nishant navendu
[protected]

vijayash07

from Bhopal, Madhya Pradesh

sir, i have been trying again and again to talk to the customer care but my call has not been replied. it's very disgusting . i have taken a special offer by recharging with 410 rs but i didnot get the promised bal of 615 rs. instead i got just rs 361. please look into the matter. my number is [protected].