[Resolved]  Reliance Communications — WITHOUT INFORM MIGRATE IN POSTPAID TO PREPAID

Address:

Anand, Gujarat

Dear Sir,
Myself Mr. Kiran Patel - owner MWWE at petlad want to draw your attention on below mentioned issue.
I have started my association with Reliance Communication on 24/4/2006 X-change a Mini CIOU at Petlad under Vadodara Cluster & Gujarat Circle. We are working with Reliance Communications from beginning. Before 6 years X-change has been appointed as MCIOU at Petlad with a post paid customer base of 120 customers. From then with our hard work and dedication we have increased our post paid customer base to 780 and collection revenue Rs.2.75 L…
But suddenly I have got a mail from Sales Chanel Manager Mr. Nirajkumar Sinha on 12.07.2011 that your postpaid town is converted in prepaid town. So you are not authorized to do postpaid acquisition and bill collection, customer care etc. So, I was shocked……but Petlad has been declared as non postpaid town 10 months back still we are giving our all services to the existing customer and retain all of them as Reliance post paid customer till today and they are not ready to migrate in prepaid services atoll.. So I don’t understand the policy of Company that my customer base is more in compare to Khambhat, but my town is converted in prepaid town.
I would like to bring following points in your notice.
• All other service provider are giving post paid connection and services at Petlad.
• Nearing town Khambhat has only 225 Reliance post paid customer base still the same town is post paid town as of now. Through there are little scop of increase in customer base.
• Monthly revenue of Petlad is Rs. 2.75 L in comparison with Khambhat Rs. 1 L.
• We are still continuing as MCIOU at Petlad and providing our services to all the customers without any income with a hope that Petlad would be considered as Post Paid Town by Reliance Management.
My humble request to the sales and csd team visit in our city and get the information from reliance postpaid customer and we have each and every support to you for my customer request for continue postpaid town and I have request to you from our all postpaid customer kindly inform to our issue at national management and consider the above point and reconsider the Petlad town as Post Paid town and allow us to serve the customers on behalf of Reliance.
I would like to bring in your notice that we have old PIS pendency of Rs. 30 Thousand aprox which we are not in a position to clear now as we do not have any source of income. If you consider our request and declare Petlad as a post paid town we shall clear the pendency within 15 working days else we do not have any option but to ask the company to recover from our security deposit.

I hope you will be kind enough and consider my request to national management because this issue is not only for one customer but it is more then 800 + customer issue.....

Thanking you for your support all time and thus help us to serve the company.

With best regards,
Thanks,
KIRAN PATEL
PETLAD MWWE
309,SARDAR PATEL SUPER MARKET
PETLAD-388450
MOB @[protected]
[protected]@- RM[protected]@myreliancemail.com