Reliance Communications — Wrong Commitment/ Fraud

Reliance Communication — wrong commitment

Dear sir

Almost a month ago we had bought 9 corporate mobile connection, one data card & one landline connection of Reliance communication. At that time Reliance representative committed the following facilities in 225 Plan. Their commitments are as follows:
1. Mobile Activation charges 100 Rs.
2. No clip Charges
3. Free CUG activation
4. Free call conferencing facility.
5. Free talk time of 100 Rs local + STD
6. Free 333 SMS local +STD
7. Call rate R to R local: 10 Ps
8. Call rate R to other mobile: 30 Ps
9. Call rate R to any landline: 80 Ps
10. Std call : 1.25 Ps
11. Top up for Std charges reduction: 49 Rs
12. After top up STD rate will be 50 Ps.
They were also promised to give us following documents:
1. List of the phone numbers with the facility & bill Plan provided
2. Bill for the sets
3. A letter of Authority in which reliance will provide us a representative to whom we will concern for future problems.
4. Validity of the plans

But till now landline connection is not activated, no document or bills provided, even after getting the verification call from Reliance communication we came to now that most of the committed was wrong. no such type of facilities under 225 Plan.

We are continuously calling or mailing to Reliance representatives:
Mr. Durga prasad (1st person to whom we brought connection) [protected], Mr. Naresh Bardwaj (Sr. Associate Manager, [protected], ) Mr. Dirvesh [protected], now no one attend our call.

We also mail our problem at: prashant.p.[protected]@relianceada.com & Neeraj.[protected]@relianceada.com.

But does not get any satisfactory reply.

Thanks
Meenakshi

i lost my mobile in last week . plz disconnect my mobile no.[protected] ASAP

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Hi
this ankit from gurgaon and my mobile number is [protected].

It’s very bad to say about the customer service of Reliance Infocome for my new connections. I'm a idea CDMA user .
I have requested for change network idea to reliance .
I had already given all documents and 250/- Rs. to your executive on 11.01.13
Previous upc no. is expired so I generated new upc no. and this is ID478268 .
I am trying to call or contact with BKS RETAIL PVT. LTD. Authorized DSA of reliance, Add 203, Plot no. 3, palam Kunj, sector-7 Dwarka, new delhi-110075.
but when i called for followup of my issue, no one was responding me.
I have spoke to customer care people but those people way of talking is not good.
I hope some consideration from Reliance Company over this so looking for your positive response, because my upc no. will be expire on 24.02.13 .

I felt very strange that Reliance have such employees who do not know about customer service.