[Resolved] Reliance Communications — wrong deductions during roaming and denial to refund the erroneous amount | |||
I had activated the roaming plan of Rs. 5 on my mobile No. [protected] at 12:50 am on 27 September 2013. The plan assures free incoming calls and a call rate of 1.5 paise per second. However, my outgoing calls were being charged at Rs. 1.50 for STD calls and Rs. 1.00 for Local calls. I reported this to the customer care of Reliance CDMA. The customer care executive agreed that the deduction was wrong and lodged my complaint ensuring my money would be refunded within 48 hours. The complaint number was[protected]. However, after 48 hours when the amount was not credited, I contacted the customer care cell again only to be told that the disputed amount of Rs. 12 shall not be refunded. I have been communicating ever since through mail only to be replied that they will hold back my Rs.12. I am feeling cheated. TRAI is sleeping, for reasons best known to them. Where do I put up my grieviance. Was this information helpful? | |||
Complaint marked as Resolved
Difference amount credited though it was done only after I lodged a complaint in this forum. Had this happened directly it would have buillt confidence in the company. Anyway, all that ends well is well. Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
@RCOMcare
Your Customer service team is aware of the matter and is in continuous denial to refund the erronous amount; This is the only reason I had to post my complaint on Indian Consumer Complaints Forum.
Hope to get back my rightful money.
Your Customer service team is aware of the matter and is in continuous denial to refund the erronous amount; This is the only reason I had to post my complaint on Indian Consumer Complaints Forum.
Hope to get back my rightful money.
Your Customer service team is aware of this erronous deduction but has continuously been in denial mode when it comes to refunding the amount; This is the soul reason I had to lodge the complaint with Indian Consumer Complaints Forum.
Going by the track records I have my doubts about Reliance ever resoving this.
Going by the track records I have my doubts about Reliance ever resoving this.
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare