[Resolved]  Reliance Communications — Wrong information as well as no solution about 3G connectivity issue.

Address:

North 24 Parganas, West Bengal

Hi! I'm Nirjhar Mistry a Reliance GSM customer and my mobile No is [protected]. Recently I bought a Lumia 620 & insert a Reliance GSM SIM card in it. As this Phone requires a Micro SIM card so the mobile reseller cutdown my existing SIM by a SIM cutter and insert it in Lumia 620. Now my problem is
1. Sometimes I can't check my balance by dialing *306#. Error mesage Something is going wrong.

2. Unable to use 3G service in my locality,I live in Bamangachhi and here 3G signal is fine,even my Nokia X6 is getting 3G signal properly & working fine.
For those problem first I Emailed to Nokia Care & they replied that as My SIM card is made from a normal sim card so the problem may come because the sim isn't fit with the micro sim card slot properly. Then I call to Reliance Complaint No 198, they told me
1. They don't have any info about micro sim.
2. Another officer asked me to know what is a Micro SIM card & Refer to Reliance oulet for information. From Reliance outlet I was replied that they don't know about a micro SIM.
Then I send a Email @ customerca​[protected]@reliance​ada.com with a screen shoot taken by Nokia X6 and Lumia 620.(Also attached with this post)
They Replied ...(copy&paste the email)


Dear Nirjhar,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding 3G connectivity related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records Nokia Lumia 620 will not support 3G services and hence you are facing the same problem.

It is our pleasure to assist you.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Vijay Amirtharaj J
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Now what to do with my problem. I'm Reliance Customer for a long days and did'nt expect that from them. I want a proper solution from them. For phone specification please refer this link http://www.gsmarena.com/nokia_lumia_620-5147.php


Thank You.

Nirjhar Mistry.